High Quality—Systems Management

Managing information is essential to delivering high-quality maintenance services consistently. Our systems track what needs to be done, how it's done, who will do it, when it's done and how well it was done. This helps us manage our service quality and provide you the information you need, when you need it.

Our clients  love us for our superb attention to detail, thorough knowledge of our responsibilities, excellent response time, productive communication, professionalism, and  up-to-the minute knowledge of operations, scheduling and follow through.  

The Elite team has thought of everything so you don't have to.  We have the technology and personnel in place to provide and implement:

Inspections—Customer Service Managers that do everything required to schedule, order, perform and follow through on quality assurance inspections.

Direct Communication—that enables the generation and transmission of work requests from our clients to Elite supervisors, managers and crews.

Workload Management—that facilitates the generation of work orders by either office-based customer representatives, or field-based Elite personnel.

Periodic Maintenance Tasks—are scheduled for a weekly, monthly, quarterly, semi-annual or annual basis. Calendars and itineraries are printed for each scheduled project by date, job, supervisor and crew. Elite's supervisors and maintenance crews use these tools to track and complete periodic maintenance tasks. This helps ensure compliance to meeting our contract obligations on schedule.